Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Ostorix (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.
1. Information We Collect
a. Personal Information
- Name
- Email address
- Phone number
- Business details such as store name, business address, and tax-related information where applicable
b. Account and Usage Data
- Login credentials
- Device information
- IP address
- Browser type
- Activity on our platform
c. Customer Data Processed on Behalf of Merchants
As part of our services, merchants using Ostorix may collect and manage customer data such as names, phone numbers, order details, and communication history. We process this data solely on behalf of the merchant in order to provide our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Enable merchant storefronts, communication tools, and integrations
- Facilitate customer communication via supported channels including WhatsApp
- Improve platform functionality, reliability, and user experience
- Comply with legal obligations
- Detect, prevent, and address fraud, abuse, or security issues
3. WhatsApp Business API Usage
Ostorix integrates with the WhatsApp Business API provided by Meta Platforms, Inc. to enable businesses to communicate with their customers.
a. Data Usage
- We may process customer phone numbers, message metadata, and message content solely to enable merchant-customer communication through WhatsApp.
- Messages are transmitted through secure systems and APIs provided by Meta and related service infrastructure.
b. No Unauthorized Use
- We do not sell WhatsApp message data.
- We do not use WhatsApp message content for unrelated advertising or profiling.
- We do not share WhatsApp data with third parties for their independent marketing purposes.
c. Compliance
- We aim to comply with applicable data protection laws and the WhatsApp Business Policy.
- Merchants using Ostorix are responsible for obtaining any required user opt-in or consent before sending messages to customers.
d. Message Storage and Retention
We may store message records temporarily or for a limited period where necessary for chat history, automation, customer support, security, analytics, or service functionality. Data retention is limited to operational, legal, and business needs.
4. Data Sharing and Disclosure
We do not sell personal data. We may share data only in the following circumstances:
- With infrastructure, hosting, analytics, communication, or support providers that help us operate the service
- With Meta or related providers where necessary for WhatsApp Business API functionality
- When required by law, regulation, legal process, or government request
- To protect rights, safety, property, platform integrity, and prevent fraud or abuse
5. Data Security
We implement reasonable technical and organizational safeguards to protect personal information, including access controls, secure infrastructure, encryption where appropriate, and monitoring measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. You may request deletion of your data, subject to legal or operational requirements.
7. Your Rights
Depending on your location and applicable law, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@ostorix.com.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to maintain sessions, improve user experience, analyze traffic, measure performance, and help secure the platform. You can control cookies through your browser settings.
9. Third-Party Services
Our services may integrate with or link to third-party websites, tools, and services. We are not responsible for the privacy practices of third parties, and your use of those services is subject to their own terms and policies.
10. Children’s Privacy
Ostorix is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the service after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
By using Ostorix, you acknowledge that you have read and understood this Privacy Policy.